Customer Testimonials

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DealerRater May 15, 2024

Great Customer Service Experience... Robby Sobol was the sweetest. He listened to my concerned voice when advising the nightmarish 2 month experience I had with Greenway KIA. Assisted with a Quality Vehicle Inspection to make sure all was now well with my car. I feel safe and again at ease driving my KIA Sportage. I also observed his kindness and attentiveness with other customers as I waited on my vehicle. Although yes they were busy that day, he was patient with others and took the time to keep other customers updated on the progress of their car and wait time.

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Google May 14, 2024

Our Service Representative Robert was very professional, knowledgeable and friendly. He advised us that the replacement rear driver TV will be ordered and once received an appointment will be set up. We are very pleased and happy for the excellent quality of service that we received.

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DealerRater May 11, 2024

Outstanding dealership. Just purchased our 5th Kia. Love the attention paid by sales staff to what we wanted in the new car.

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Google May 5, 2024

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Google May 3, 2024

My adviser Carisa is absolutely fantastic! She is not only knowledgeable but also great customer service. 100% recommend her and will continue to have my car serviced here because of her.

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Google May 2, 2024

Awesome experience! I took my Jeep there on Tuesday for some steering issues and had it back on Wednesday all ready to go! Bell was amazing and kept in contact the whole time to let me know what was going on. She is very knowledgeable and professional and answered all of my questions immediately. Best service I've ever had a dealership! I will definitely be returning for any future needs. Thank you 🙂

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DealerRater May 2, 2024

Once in a while you meet someone like Ashley Dykstra, a Kia Service Advisor at Southside Kia in Jacksonville, FL who’s genuinely warm, friendly, and happy, working a sometimes thankless stressful job. A person who is a true problem solver who quickly and immediately provides exceptional service. We had a major engine issue with our 2017 Kia Sorento LX 2.4 Liter automobile, and didn’t really know what to do. Whenever I called her, she immediately looked into things, and got back to me with solutions, in a very timely manner. We must have spoken and/or texted each other, a ...

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DealerRater Apr 21, 2024

I received excellent service from Robert Sobol. He was very attentive in helping me with my car service.

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Google Apr 19, 2024

Service advisor Carisa Soto provided excellent customer service / care throughout the repair service, keeping me updated along the way. Very satisfied with my overall experience at Southside Kia!

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DealerRater Apr 18, 2024

Service was completed in a timely manner and at a fair price. Very satisfied with this dealership.

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Google Apr 18, 2024

The brake light kept coming on my dashboard again, when I took it in last time Riley said it was under warranty and he fixed it for me unfortunately it came back on again so naturally I took it back and asked for Riley. He said unfortunately it was the brake on the other side and it was no longer under warranty but it was so annoying I told him to go ahead and fix it. The car is going on 6 years old and he said the battery needed to be replaced so I had him do that also he'...

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Google Apr 13, 2024

Great car buying experience. Fast and fantastic service. Mr. Soltani was very helpful and never pressured us into buying.

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DealerRater Apr 12, 2024

Always happy with Southside Kia. I go out of my way to use Southside. I have always been treated fairly and courteously. Definitely recommend Southside Kia.

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Google Apr 10, 2024

My car needed a repair and Sheldon Smith handled everything great. He helped me get a rental car, etc. It lessened my stress!

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DealerRater Apr 9, 2024

My daughter and I drove her Kia Soul down to Jacksonville from Athens to see family for Easter. Her brakes were making a terrible grinding noise. On the way down, I called Southside Kia and spoke with Sheldon Smith, who said I could bring the car in Saturday morning and they would have it ready for me by close at 5. The car needed brake pads, front rotors and several other things, but it was ready for us, and at a fair price! My daughter was able to drive back to college safely on Sunday. Thank you for having compassion and ...

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Google Apr 8, 2024

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Facebook Apr 7, 2024

We just recently purchased our new to us vehicle from Southside Kia and Matt (Masoud Soltani) was nothing short of great to us!! I do not like going to car dealerships, but him and the staff there truly made it worth it. We also had to bring our two rambunctious kiddos along and they were so very welcoming and patient. I definitely recommend Southside Kia and be sure to ask for Matt!

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Google Apr 7, 2024

We just recently purchased our new to us vehicle from Southside Kia and Matt (Masoud Soltani) was nothing short of great to us!! I do not like going to car dealerships, but him and the staff there truly made it worth it. We also had to bring our two rambunctious kiddos along and they were so very welcoming and patient. I definitely recommend Southside Kia and be sure to ask for Matt!

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Google Apr 6, 2024

Top notch servicing at this dealership. I got my oil changed, tire rotation, and engine and cabin filter changed. Sheldon made sure everything I wanted done was taken care of correctly and efficiently.

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Google Apr 3, 2024

Carisa was outstanding, extremely accommodating, and went above and beyond to ensure we had the highest quality service while personally ensuring the issues with our vehicle were resolved. Could not be more satisfied with our experience and the customer service at Southside Kia.

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DealerRater Apr 3, 2024

No pressure dealership for sure. We knew what we wanted and the price we were willing to pay and they provided both to us.

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Google Apr 3, 2024

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DealerRater Apr 3, 2024

This is the second car that i have bought there. Great Sales man, very knowlegable about all features of my car. easy to deal with and so kind. Our Salesman Matt Soltani was a Blessing.

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DealerRater Apr 2, 2024

This is the second car i have bought thru Southside. Our Salesman for both cars was Matt Soltani. He was easy to work with and a Blessing to us. we will continue to get our Service with Anthony. It is a 2 hour drive but worth the trip to be treated with respect and kindness from Anthony. Very knowledgeable and explains every thing. Thankful for Great Srevice and Sales people.

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Google Mar 27, 2024

I was worried about servicing my car with a dealership but Belle, in the service department, made the entire experience easy. She was intent on resolving each issue with the car and is such a professional that she was able to go over every detail with me so that I understood the value of the work being done. I'm definitely bringing it back to her for regular maintenance. THANK YOU BELLE!!

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Google Mar 25, 2024

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DealerRater Mar 25, 2024

I liked working with Anthony. He was very helpful and honest about what was wrong with my car and took every course of action he could to help my situation.

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Google Mar 25, 2024

My process was very smooth. Everyone was helpful. My salesperson, Joe and Gary were who I worked with and I enjoyed the experience! After finding the car I was interested in on the website, it was just what I wanted when I went in person.

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Google Mar 25, 2024

Was helped by Robby Sobol and let me tell you it was the fastest/nicest customer service I’ve ever encountered. He made sure I was well taken care of in a timely manner. Can not stress enough how good this location is plus the workers 10 star!!‼️

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Google Mar 16, 2024

Carisa Soto service consultant extraordinary!!! She call me and keep me posted of my next service, checks on my every 15 to 30 minutes and keep me informed on what’s going on with my car while in the shop! She’s on an all other level Thanks Carissa in Jacksonville Florida!

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Google Mar 16, 2024

Sheldon has been most helpful and has been most gracious and courteous associate at Kia to work with. I appreciate his attention to detail and always keeping me up to date.

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DealerRater Mar 15, 2024

The service received was very professional! My service advisor gave me an accurate estimate of the time it would take to service my vehicle, and he was within the minute! I would recommend service at this dealership without reservation!

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DealerRater Mar 15, 2024

Excellent service,But there is a few note:car I bought did not have floor mats and only one key was included.Service from manager Katerina was good.

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Google Mar 15, 2024

Great customer service provided by Anthony within the service department

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Google Mar 13, 2024

Excellent service

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Google Mar 13, 2024

Southside Kia Jacksonville FL service department employee Anthony Grant is definitely an asset to the company. He represents himself professionally and knowledgeable. I had two recalls on my Kia, Anthony explained every step of the process, offering a shuttle service but it was not needed per I was only there a couple of hours. Anthony managed to also fit in an oil change, tire rotation and a diagnostic for future services. Thank you Kia for your friendly helpful employees!

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DealerRater Mar 13, 2024

I have had my car since May 2020 and have utilized the services of Southside Kia. My service advisor/manager Carisa Bird is wonderful. Her team of technicians never fails me. I have never had a bad experience here. From the beginning with the intake clerks to finalizing our bill with the cashier it has been awsome.

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Google Mar 5, 2024

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Google Mar 4, 2024

I usually do not use a dealer for my vehicles unless it’s warranty work but Southside Kia has earned my trust with service advisor Riley Every time I am in for service he takes care of me as if I am family. These days that is rare and hard to find and you’re lucky to get the bare minimum. Riley and all the service team members i observe while waiting for my vehicle are kind, courteous , and pleasant people. I will always use Southside Kia especially because of the way Riley handles his customers.

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Google Mar 1, 2024

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DealerRater Feb 28, 2024

I was greeted by Agent Anthony Grant as soon as I walked in the door. Anthony was very professional and very accommodating. He thoroughly explained everything that was going to take place with my car and he set realistic expectations. I will be requesting his assistance for future visits as I was well pleased with his service level. He certainly went above and beyond. I also noticed the same service level with other customers he assisted.

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Google Feb 28, 2024

Anthony Grant went above and beyond to help me have my issue fixed and in a timely manner.

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Google Feb 28, 2024

Ronny has been amazing! He helped us with our car. We got daily updates. He made sure we had a rental. Even answered our questions after house. Make sure to ask for Robby!

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Google Feb 26, 2024

I’ve been getting my Kia serviced here for a few years and they’ve done a good job taking care of me. My service advisor Jasmine Sosebee was very polite and had me in and out promptly.

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Google Feb 25, 2024

Completely satisfied with Sheldon Smith and the entire Southside Kia service team.

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Google Feb 23, 2024

Two weeks ago I went with a friend to buy a vehicle, Rafi helped us in everything he could, he is really a friendly and great person, he got us a good discount, I must highlight that he is the third used car I bought at SouthsideKia and they have all been excellent, thanks again to Rafi

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Google Feb 22, 2024

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Google Feb 22, 2024

Reilly Mickey was our service advisor and did a great job of taking care of us and getting our vehicle repaired in a timely manner. We were very happy with our service.

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Google Feb 17, 2024

Anthony Grant was amazing! This is my second time dealing with him and he is the only one I’ll deal with because he is amazing. My car was in because my check engine light was flashing. I had it diagnosed somewhere else and found it was a recall issue. I had to take it to Kia for that. The found it was more than one thing but all was covered on the recall. 2 days later it died at a red light and now my light was back on but solid. This time it was coils and spark plugs. My ...

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DealerRater Feb 17, 2024

I have always been impressed this service department answers my questions with respect. Sheldon Smith Jr. was my service advisor. While I was advised re many repairs they could not all be completed due to $. I have another recall once part comes in. We have been very pleased with our Kia and hope to soon be making another Kia purchase. Kudos to Kia as well as Sheldon .

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Google Feb 16, 2024

Southside Kia is awesome. Took my 2021 Sportage in for routine maintenance. I was well taken care of by my Service Advisor Ashley Dykstra. She went over what maintenance was needed in detail and gave me an accurate estimate of the cost. She kept in contact during the appointment via text. Great experience.

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DealerRater Feb 15, 2024

Matt Soltani was an excellent Sales person. He was not pushy, he didn't force you into something you don't want or like, he assisted me with every step of the process even though I knew what I wanted and researched what I wanted. He made sure that I was very happy with my decision and how I wanted it done.

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Google Feb 13, 2024

Anthony Grant and the Kia team in the services department are great! Their excellent professionalism, transparent communication, and the friendly atmosphere from the time you get there to the transportation services, makes the hassle of car repairs easier to deal with. Nobody likes when their car needs to be repair. It is inconvenient, time consuming, and most times it is ridiculously expensive. Anthony worked with my insurance team and the Kia team in a way that made me feel at ease during the process and I was able to get my car back on the road the same day. I ...

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Google Feb 10, 2024

Went for my first oil change. The very polite Sheldon Smith was my service advisor. It was a nice experience. Thank you again.

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Google Feb 10, 2024

Anthony Grant is wonderful, he is honest and very helpful. I was very pleased with my service.

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DealerRater Feb 10, 2024

Friendly, excellent customer service, and a good environment. Rafik is a great customer service representative and I’m glad he’s was able to help us out. All the staffs are friendly and are really good at their job.

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Google Feb 10, 2024

Anthony Grant was my (caretaker, assistant, don't know the title, but he was the man that handled my transaction from beginning to end). I was treated with customer satisfaction in mind. Greeted, explained what was going on with my car and Anthony finished my sentence, knowing what could possibly be the problem. He also brought to my attention my mileage and what KIA could do to help me. He gave me a time estimated of how long it would take and I showed me where I could wait for repairs. I went to each lunch, received an email showing ...

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Google Feb 9, 2024

As a vehicle maintenance department customer service is extremely important. I can attest that my service advisor Mr Sheldon Smith Jr is very dedicated to providing excellent customer service. His professionalism, knowledge, efficiency & follow up skills with the clients his handles are an exceptional representation of Southside Kia. Thank you.

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Google Feb 9, 2024

This is my third new Sportage from three different dealers and Southside ,specifically Terry Paschall , was by far and away the best and easiest .

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DealerRater Feb 8, 2024

Anthony is amazing 10/10 recommend getting your service done through him he’s awesome

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DealerRater Feb 8, 2024

Anthony Grant always go out of his way to make sure that everything is to your satisfaction. The entire staff makes sure that you’re updated and are comfortable waiting on your vehicle no matter how many they are.

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Google Feb 7, 2024

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DealerRater Feb 6, 2024

Anthony was super helpful with a minor issue I had on a brand new Forte. From speaking with the warranty admin to actually getting the job done, everything went smoothly.

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Google Feb 4, 2024

My service advisor Ashley was amazing!

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Google Feb 1, 2024

James has been very helpful in my process of trading in my old Kia for a newer one! He and the staff are very welcoming, friendly and helpful!

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Google Jan 25, 2024

My agent was Carisa Soto. I am completely satisfied with the service I received. I'd never take the van anywhere else.

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Google Jan 25, 2024

Sheldon Smith alerted me that there was a recall available for my Kia Soul and then he found that a speed sensor was covered by my extended warranty. I am very happy with the service I received from Southside Kia and Sheldon.

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Google Jan 23, 2024

RafiK, the best business attitude in the kia sales front department!!! 👍

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Google Jan 20, 2024

Service was very professional & very friendly. While waiting I shopped for a car for my grandson & the salesman Joe Hong was extremely friendly & knowledgeable. I'm coming back with my grandson to buy help him buy a Kia too!!!

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Google Jan 19, 2024

Ask for Sheldon Smith. He's great. When I was stressing about getting home, he told me about the shuttle service. After the diagnosis of my car trouble, he figured out it was under the extended warranty. Thanks, Sheldon!

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Google Jan 16, 2024

The team at Southside KIA always takes care of me as a customer. They never pressure me to get services and look for ways to help me get discounts. Service is always great. Carisa and Rilley represent KIA well and take care of the customer.

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Google Jan 16, 2024

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DealerRater Jan 15, 2024

Dealership is OK but service department is excellent. They went above and beyond. Thank you.

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Google Jan 14, 2024

All of the staff members were friendly and helpful. Shelton helped me and made me feel confident in the service provided... After my bad experience in Orange Park FL and East Hartford CT, it is such a relief to have a dealership I am happy to go to. This dealership has restored my faith in Kia through their excellent service. I appreciate them so much!

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Google Jan 14, 2024

I came to this Kia dealership because of a theft lock that needed to be changed. I must say the appearance on the outside and inside isn’t all that flattering. Once I walked in I was greeted and told where to go to get my problem solved which was the service center in the back of the building. I went on a Saturday so they were busy. I eventually got helped by a Mr. Sheldon Smith Jr who was also my advisor. He was super nice & guided me the process of what I came in for and how ...

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DealerRater Jan 14, 2024

Nick followed through on his word and made the deal happen and ensured we got what we wanted.

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Google Jan 13, 2024

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Google Jan 13, 2024

Great service, awesome customer service, fast and friendly. Literally like family. Thanks Sean.

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DealerRater Jan 12, 2024

I received a recall notice for my 2017 Kia Sol. I called to schedule an appointment and was promptly given a date and time to drop off my car. When I arrived I was checked in and Anthony Grant was my service provider. Anthony was professional and courteous and explained the recall to me and then asked if I had any other concerns or questions. I added an oil change and throughout the day he gave me updates on the progress of my service. When I picked my vehicle up, Anthony explained to me some items that I should address and ...

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Google Jan 10, 2024

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Google Jan 6, 2024

Jasmine Sosebee , is a great employee ! She was generous, respectful && personable . She kept me aware of my vehicle throughout the whole time of service. She gave a time frame when it would be ready and she was on point. I will definitely work with her again. I’ve never had an issue with Kia and recruiting her to be apart of the company was perfect.

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Google Jan 6, 2024

Jasmine’s cutie with the tattoos . Good customer service an very on top of things.

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Google Jan 5, 2024

Very knowledgeable and quick! Got a next day appointment

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Google Jan 5, 2024

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Google Jan 4, 2024

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DealerRater Jan 4, 2024

The service was fast, the car was returned cleaner, and the staff was kind and polite

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DealerRater Dec 30, 2023

The technician (dwain) and the writer (Riley) did a great job on my teluride service

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DealerRater Dec 29, 2023

Service advisor Sheldon Smith was very professional and courteous, he made sure to let the services.

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Google Dec 26, 2023

Rafiki was great taking care of my first car purchase!

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Google Dec 26, 2023

Anthony was very helpful and notified me of an issue I was told at my previous visit was nonexistent. He was very professional and respectable and easy to communicate with.

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Google Dec 24, 2023

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Google Dec 23, 2023

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Google Dec 23, 2023

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DealerRater Dec 23, 2023

Excellent service in a timely manner and everyone was very helpful Anthony is a pleasure to work with

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Google Dec 22, 2023

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Google Dec 19, 2023

(Translated by Google) Very good service and attention. (Original) Muy buen servicio y atencion.

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Google Dec 17, 2023

Sheldon was vert attentive and keep me informed.

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DealerRater Dec 17, 2023

I initially set an appointment via online, turns out that didn't work, so I called and got a next day appointment with Reilly Mickey and he did not disappoint. He was very thorough and polite throughout our interaction

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Google Dec 16, 2023

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Google Dec 16, 2023

Great communication and follow up! Makayla Mason was very helpful and kept us informed throughout the service process and also sent us an email with the recall part arrival to setup an appointment. Thank you!


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