Customer Testimonials
Excellent customer service. Anthony was very knowledgeable and kept me informed of status of my vehicle. What a breath of fresh air to receive this type of service!
They have turned a new leaf great customer service now days especially Mr. Sheldon Smith who helped assist me with my car getting serviced and the process and all that entails. Be prepared to wait for your service to be completed. I didn’t know an oil change takes 3- 4 hours now that’s about the only down fall especially if it’s around lunch time or coming after lunch appointments. Get in early if you can.
Sheldon Smith did an excellent job of overseeing the repair of my vehicle and keeping me informed as the repairs were made. I trust his judgment and will only bring my Optima to Southside Kia because of his commitment to customer care.
Sheldon Smith is a great advisor. He always stayed connected and kept me informed of progress to get my car repaired. They also performed a full inspection of which I chose to have some other services performed. Thank you very much for all you did Sheldon. I’m sure next time I have to take my vehicle for repairs, I’ll be asking for you to be the service advisor.
Thank you for having an excellent dealership. Over the last year and a half, I have been getting my EV serviced at Southside Kia, and my experience has been very good each time. The service department comprises experienced, honest employees, especially Mr. Riley Mickey. Riley's customer service is beyond expectations. He is honest, helpful, straightforward, and promptly answers all my questions. He deserves every opportunity to be appreciated. Once again, thank you for your outstanding employees and good leadership.
Miguel Zepeda who helped My daughter and me buy our cars is excellent. We bought our previous cars from him previously. My son also bought a car from him. We are Miguel Zepeda’s life long customers. Thank you.
Reilly Rocks! He was a pleasure to work with and was quick to address all of my concerns. Keep up the great work and I look forward to the next service visit!
Southside Kia service department is always outstanding to their customers. They really show us that they care & are concerned if there is a problem. They also keep us updated on the progress. Even the lane manager is out there filling washer fluid as you check in!!! I have NEVER experienced that before!!! NEVER!!!
Sheldon Smith gave me great service so keep up the good work, Sheldon. I know how stressful it can be at times in customer service and we can forget to smile because we get sooo focused trying to get everything right for the customer. You're a 'newbie' in the business world so don't forget to smile, Sheldon, because it will compliment your excellent level of service and helps hide whatever anxiety you may be dealing with while you're busy 'learning the ropes.' My only other comment has to do with the outward appearance of the facility. Honestly, ...
I had to take my 2013 Kia in for service to address a factory recall item. I called the service department and made an appointment. When I arrived for my appointment, the process was extremely smooth. A service technician checked in my car and I was introduced to a Service Counselor, Mr. Sheldon Smith. Mr. Smith kept me informed of the process while the necessary work was performed. The work was completed in a very short time while I waited in the customer waiting area. My car was brought to the service counter when the work was completed. Mr. Smith even ...
Sheldon Smith didn’t stop until my issue was taking care of. He provided me transportation while my vehicle was being worked on.
Services were prompt and diagnosis, and recommendations were helpful in making a decision on how to proceed. The service rep. in the service department was very courteous and professional, his name was Anthony, cannot recall his last name. Also, the salesman Ian was very helpful, courteous and professional with the purchase of an upgraded vehicle.
Never felt pressured Found the car that fits our needs The test drive made me feel comfortable
Had a 7:00 am appointment. Every thing went smoothly. 4 new tires, alignment, front wipers and Coolant Exchange . Service couln't have gone better. Anthony Grant was friendly, personable, and extremely knowledgeable. If I was starting a new business - I would try to hire him.Service c
sheldon smith at southside kia is great he helps so much and always checks in on me when i am there and helps anyway he can
Charissa was the service advisor, and extremely efficient, constant communication. Decent experience with Southside Kia.
Great Experience Carisa Soto, She was wonderful good customer service very Knowledgeable to my concerns and needs at my appointment. She did a wonderful job I will be back again.
The service writer, Reilly Mickey, was available as soon as I walked in. He understood what I wanted and suggested I also get the tires rotated. He told me the price and how long it would take. Everything went smoothly.
I had an appointment to bring my car in for a safety recall. I was greeted up on arrival. My appointment was pretty much on time. I was told approximately how long the service would take. I was asked about a complimentary car wash. My car was ready in the time frame advised. My car was washed afterwards. I did notice my clock and pre set radio stations were off time/stations. My AC was on full blast/speed when I went to get inside my car. The staff was friendly.
Sheldon Smiths’ professionalism, demeanor and passion for what he does are second to none. I admire that in him! He gives customer service and KIA an extremely good name. I could go on and on, but you get the gist. I’ll be requesting Sheldon as my Service Advisor from here on, whereas I’ve never requested a specific Advisor before. Thank you for being awesome, Sheldon! Cynthia Holder
I worked with Glen Reid at the dealership. We first communicated by phone, Glen shared some valuable information which helped me make a decision. I visited the dealership, asked for Glen Reid, and the rest was history. Glen made everything feel very seamless and made my car buying experience one of the easiest I’ve experienced.
Reilly provided excellent service! He was very professional and helpful!
John Sullivan was extremely helpful and knowledgeable. I highly recommend asking to work with him. Thank you John Sullivan for putting my wife and kids in an affordable reliable car.
Robby Sobol was very helpful and explained things well about the recall work. Good training...Robby gets 5 stars. Thanks! However, if I were rating the dealership for cleanliness, it would only get 2 stars. Have y'all had anyone in to clean the waiting room and bathrooms lately? Have you noticed the spills on the walls and baseboards? If you want to make a good impression on customers who have to sit there for several hours, you might want to upgrade or retrain your cleaning crew. Thanks!
I had a great experience at South side Kia while getting my tire replaced. I was even shuttled to get something to eat. Reilly Mickey and his crew were Awesome. They were getting people in and out. Everyone was Courteous and polite. Thanks for the great experience!
Service was excellent.
Belle Behymer is a great service advisor! She set up the appointment, kept me informed throughout the process and provided me with the shuttle service to pick up my Sorrento. 1st rate service!
This dealership had great service all around! Quick and communicative. No complaints at all. Sheldon Smith was very helpful
Great Customer Service Experience... Robby Sobol was the sweetest. He listened to my concerned voice when advising the nightmarish 2 month experience I had with Greenway KIA. Assisted with a Quality Vehicle Inspection to make sure all was now well with my car. I feel safe and again at ease driving my KIA Sportage. I also observed his kindness and attentiveness with other customers as I waited on my vehicle. Although yes they were busy that day, he was patient with others and took the time to keep other customers updated on the progress of their car and wait time.
Our Service Representative Robert was very professional, knowledgeable and friendly. He advised us that the replacement rear driver TV will be ordered and once received an appointment will be set up. We are very pleased and happy for the excellent quality of service that we received.
Outstanding dealership. Just purchased our 5th Kia. Love the attention paid by sales staff to what we wanted in the new car.
My adviser Carisa is absolutely fantastic! She is not only knowledgeable but also great customer service. 100% recommend her and will continue to have my car serviced here because of her.
Awesome experience! I took my Jeep there on Tuesday for some steering issues and had it back on Wednesday all ready to go! Bell was amazing and kept in contact the whole time to let me know what was going on. She is very knowledgeable and professional and answered all of my questions immediately. Best service I've ever had a dealership! I will definitely be returning for any future needs. Thank you 🙂
Once in a while you meet someone like Ashley Dykstra, a Kia Service Advisor at Southside Kia in Jacksonville, FL who’s genuinely warm, friendly, and happy, working a sometimes thankless stressful job. A person who is a true problem solver who quickly and immediately provides exceptional service. We had a major engine issue with our 2017 Kia Sorento LX 2.4 Liter automobile, and didn’t really know what to do. Whenever I called her, she immediately looked into things, and got back to me with solutions, in a very timely manner. We must have spoken and/or texted each other, a ...
I received excellent service from Robert Sobol. He was very attentive in helping me with my car service.
Service advisor Carisa Soto provided excellent customer service / care throughout the repair service, keeping me updated along the way. Very satisfied with my overall experience at Southside Kia!
Service was completed in a timely manner and at a fair price. Very satisfied with this dealership.
The brake light kept coming on my dashboard again, when I took it in last time Riley said it was under warranty and he fixed it for me unfortunately it came back on again so naturally I took it back and asked for Riley. He said unfortunately it was the brake on the other side and it was no longer under warranty but it was so annoying I told him to go ahead and fix it. The car is going on 6 years old and he said the battery needed to be replaced so I had him do that also he'...
Great car buying experience. Fast and fantastic service. Mr. Soltani was very helpful and never pressured us into buying.
Always happy with Southside Kia. I go out of my way to use Southside. I have always been treated fairly and courteously. Definitely recommend Southside Kia.
My car needed a repair and Sheldon Smith handled everything great. He helped me get a rental car, etc. It lessened my stress!
My daughter and I drove her Kia Soul down to Jacksonville from Athens to see family for Easter. Her brakes were making a terrible grinding noise. On the way down, I called Southside Kia and spoke with Sheldon Smith, who said I could bring the car in Saturday morning and they would have it ready for me by close at 5. The car needed brake pads, front rotors and several other things, but it was ready for us, and at a fair price! My daughter was able to drive back to college safely on Sunday. Thank you for having compassion and ...
We just recently purchased our new to us vehicle from Southside Kia and Matt (Masoud Soltani) was nothing short of great to us!! I do not like going to car dealerships, but him and the staff there truly made it worth it. We also had to bring our two rambunctious kiddos along and they were so very welcoming and patient. I definitely recommend Southside Kia and be sure to ask for Matt!
We just recently purchased our new to us vehicle from Southside Kia and Matt (Masoud Soltani) was nothing short of great to us!! I do not like going to car dealerships, but him and the staff there truly made it worth it. We also had to bring our two rambunctious kiddos along and they were so very welcoming and patient. I definitely recommend Southside Kia and be sure to ask for Matt!
Top notch servicing at this dealership. I got my oil changed, tire rotation, and engine and cabin filter changed. Sheldon made sure everything I wanted done was taken care of correctly and efficiently.
Carisa was outstanding, extremely accommodating, and went above and beyond to ensure we had the highest quality service while personally ensuring the issues with our vehicle were resolved. Could not be more satisfied with our experience and the customer service at Southside Kia.
No pressure dealership for sure. We knew what we wanted and the price we were willing to pay and they provided both to us.
This is the second car i have bought thru Southside. Our Salesman for both cars was Matt Soltani. He was easy to work with and a Blessing to us. we will continue to get our Service with Anthony. It is a 2 hour drive but worth the trip to be treated with respect and kindness from Anthony. Very knowledgeable and explains every thing. Thankful for Great Srevice and Sales people.
I was worried about servicing my car with a dealership but Belle, in the service department, made the entire experience easy. She was intent on resolving each issue with the car and is such a professional that she was able to go over every detail with me so that I understood the value of the work being done. I'm definitely bringing it back to her for regular maintenance. THANK YOU BELLE!!
I liked working with Anthony. He was very helpful and honest about what was wrong with my car and took every course of action he could to help my situation.
My process was very smooth. Everyone was helpful. My salesperson, Joe and Gary were who I worked with and I enjoyed the experience! After finding the car I was interested in on the website, it was just what I wanted when I went in person.
Was helped by Robby Sobol and let me tell you it was the fastest/nicest customer service I’ve ever encountered. He made sure I was well taken care of in a timely manner. Can not stress enough how good this location is plus the workers 10 star!!‼️
Sheldon has been most helpful and has been most gracious and courteous associate at Kia to work with. I appreciate his attention to detail and always keeping me up to date.
Carisa Soto service consultant extraordinary!!! She call me and keep me posted of my next service, checks on my every 15 to 30 minutes and keep me informed on what’s going on with my car while in the shop! She’s on an all other level Thanks Carissa in Jacksonville Florida!
Sheldon has been most helpful and has been most gracious and courteous associate at Kia to work with. I appreciate his attention to detail and always keeping me up to date.
The service received was very professional! My service advisor gave me an accurate estimate of the time it would take to service my vehicle, and he was within the minute! I would recommend service at this dealership without reservation!
Excellent service,But there is a few note:car I bought did not have floor mats and only one key was included.Service from manager Katerina was good.
Great customer service provided by Anthony within the service department
Excellent service
Southside Kia Jacksonville FL service department employee Anthony Grant is definitely an asset to the company. He represents himself professionally and knowledgeable. I had two recalls on my Kia, Anthony explained every step of the process, offering a shuttle service but it was not needed per I was only there a couple of hours. Anthony managed to also fit in an oil change, tire rotation and a diagnostic for future services. Thank you Kia for your friendly helpful employees!
I have had my car since May 2020 and have utilized the services of Southside Kia. My service advisor/manager Carisa Bird is wonderful. Her team of technicians never fails me. I have never had a bad experience here. From the beginning with the intake clerks to finalizing our bill with the cashier it has been awsome.
I usually do not use a dealer for my vehicles unless it’s warranty work but Southside Kia has earned my trust with service advisor Riley Every time I am in for service he takes care of me as if I am family. These days that is rare and hard to find and you’re lucky to get the bare minimum. Riley and all the service team members i observe while waiting for my vehicle are kind, courteous , and pleasant people. I will always use Southside Kia especially because of the way Riley handles his customers.
I was greeted by Agent Anthony Grant as soon as I walked in the door. Anthony was very professional and very accommodating. He thoroughly explained everything that was going to take place with my car and he set realistic expectations. I will be requesting his assistance for future visits as I was well pleased with his service level. He certainly went above and beyond. I also noticed the same service level with other customers he assisted.
Anthony Grant went above and beyond to help me have my issue fixed and in a timely manner.
Ronny has been amazing! He helped us with our car. We got daily updates. He made sure we had a rental. Even answered our questions after house. Make sure to ask for Robby!
I’ve been getting my Kia serviced here for a few years and they’ve done a good job taking care of me. My service advisor Jasmine Sosebee was very polite and had me in and out promptly.
Completely satisfied with Sheldon Smith and the entire Southside Kia service team.
Two weeks ago I went with a friend to buy a vehicle, Rafi helped us in everything he could, he is really a friendly and great person, he got us a good discount, I must highlight that he is the third used car I bought at SouthsideKia and they have all been excellent, thanks again to Rafi
Reilly Mickey was our service advisor and did a great job of taking care of us and getting our vehicle repaired in a timely manner. We were very happy with our service.
I have always been impressed this service department answers my questions with respect. Sheldon Smith Jr. was my service advisor. While I was advised re many repairs they could not all be completed due to $. I have another recall once part comes in. We have been very pleased with our Kia and hope to soon be making another Kia purchase. Kudos to Kia as well as Sheldon .
Anthony Grant was amazing! This is my second time dealing with him and he is the only one I’ll deal with because he is amazing. My car was in because my check engine light was flashing. I had it diagnosed somewhere else and found it was a recall issue. I had to take it to Kia for that. The found it was more than one thing but all was covered on the recall. 2 days later it died at a red light and now my light was back on but solid. This time it was coils and spark plugs. My ...
Southside Kia is awesome. Took my 2021 Sportage in for routine maintenance. I was well taken care of by my Service Advisor Ashley Dykstra. She went over what maintenance was needed in detail and gave me an accurate estimate of the cost. She kept in contact during the appointment via text. Great experience.
Matt Soltani was an excellent Sales person. He was not pushy, he didn't force you into something you don't want or like, he assisted me with every step of the process even though I knew what I wanted and researched what I wanted. He made sure that I was very happy with my decision and how I wanted it done.
Anthony Grant and the Kia team in the services department are great! Their excellent professionalism, transparent communication, and the friendly atmosphere from the time you get there to the transportation services, makes the hassle of car repairs easier to deal with. Nobody likes when their car needs to be repair. It is inconvenient, time consuming, and most times it is ridiculously expensive. Anthony worked with my insurance team and the Kia team in a way that made me feel at ease during the process and I was able to get my car back on the road the same day. I ...
Went for my first oil change. The very polite Sheldon Smith was my service advisor. It was a nice experience. Thank you again.
Friendly, excellent customer service, and a good environment. Rafik is a great customer service representative and I’m glad he’s was able to help us out. All the staffs are friendly and are really good at their job.
Anthony Grant is wonderful, he is honest and very helpful. I was very pleased with my service.
Anthony Grant was my (caretaker, assistant, don't know the title, but he was the man that handled my transaction from beginning to end). I was treated with customer satisfaction in mind. Greeted, explained what was going on with my car and Anthony finished my sentence, knowing what could possibly be the problem. He also brought to my attention my mileage and what KIA could do to help me. He gave me a time estimated of how long it would take and I showed me where I could wait for repairs. I went to each lunch, received an email showing ...
As a vehicle maintenance department customer service is extremely important. I can attest that my service advisor Mr Sheldon Smith Jr is very dedicated to providing excellent customer service. His professionalism, knowledge, efficiency & follow up skills with the clients his handles are an exceptional representation of Southside Kia. Thank you.
This is my third new Sportage from three different dealers and Southside ,specifically Terry Paschall , was by far and away the best and easiest .
Anthony is amazing 10/10 recommend getting your service done through him he’s awesome
Anthony Grant always go out of his way to make sure that everything is to your satisfaction. The entire staff makes sure that you’re updated and are comfortable waiting on your vehicle no matter how many they are.
Anthony was super helpful with a minor issue I had on a brand new Forte. From speaking with the warranty admin to actually getting the job done, everything went smoothly.
My service advisor Ashley was amazing!
James has been very helpful in my process of trading in my old Kia for a newer one! He and the staff are very welcoming, friendly and helpful!
My agent was Carisa Soto. I am completely satisfied with the service I received. I'd never take the van anywhere else.
Sheldon Smith alerted me that there was a recall available for my Kia Soul and then he found that a speed sensor was covered by my extended warranty. I am very happy with the service I received from Southside Kia and Sheldon.
RafiK, the best business attitude in the kia sales front department!!! 👍
Service was very professional & very friendly. While waiting I shopped for a car for my grandson & the salesman Joe Hong was extremely friendly & knowledgeable. I'm coming back with my grandson to buy help him buy a Kia too!!!
Ask for Sheldon Smith. He's great. When I was stressing about getting home, he told me about the shuttle service. After the diagnosis of my car trouble, he figured out it was under the extended warranty. Thanks, Sheldon!
The team at Southside KIA always takes care of me as a customer. They never pressure me to get services and look for ways to help me get discounts. Service is always great. Carisa and Rilley represent KIA well and take care of the customer.
